Kayra Cabs

Refund Policy

Read Kayra Cabs refund policy for self-drive car rentals - refund eligibility, processing timeline, security deposit refund, and non-refundable charges.

Policy Section

Refund Policy

Refund Policy

At Kayra Cabs, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds are processed for bookings made through our platform. Please read it carefully along with our Cancellation Policy.

Eligibility for Refund

Refunds are applicable only for eligible cancellations as per our Cancellation Policy. Refund eligibility and deduction amounts depend on when the cancellation request is made relative to the scheduled pickup time:

  • More than 48 Hours Before Scheduled Pickup: Minimum ₹600/- OR 25% of the Booking Amount (whichever is higher) will be deducted. Balance deposit & fare refunded.
  • 24 to 48 Hours Before Pickup: Minimum ₹1,200/- OR 30% of the Booking Amount (whichever is higher) will be deducted. Balance deposit & fare refunded.
  • Within 24 Hours of Pickup: 1-Day Rental Fare OR 50% of the Booking Amount (whichever is higher) will be deducted. Remaining balance refunded.
  • At / After Pickup Time or No-Show: 100% forfeiture of Booking Amount. Security Deposit refunded; 0% fare refund.

Booking Token — Non-Refundable

The booking token paid to confirm the reservation is strictly non-refundable in case of cancellation or rescheduling. The token amount will not be adjusted, transferred, or refunded under any circumstance unless otherwise approved by Kayra Cabs in writing.

Refund Processing

Eligible refunds (excluding the non-refundable booking token) will be processed within 5-7 business days to the original payment method used during booking. Refund timelines may vary depending on the payment gateway, bank, or card issuer. Kayra Cabs is not responsible for delays caused by external financial institutions.

Security Deposit Refund

The refundable security deposit will be returned within 96 hours (4 working days) after successful vehicle inspection, provided there are no damages, traffic fines, fuel shortages, excess kilometers, or other outstanding charges. Any outstanding dues will be deducted from the deposit before processing the refund.

Early Vehicle Return

No refund will be provided for unused rental days if the vehicle is returned before the scheduled return date. The customer remains liable for the full booked rental period.

Non-Refundable Charges

The following charges are strictly non-refundable under any circumstance, unless stated otherwise by Kayra Cabs in writing:

  • Booking token / confirmation amount
  • Convenience fees and platform charges
  • Late return charges and overstay penalties
  • Traffic challans, tolls, and border taxes
  • Damage repair costs and cleaning charges
  • Fuel deficit surcharges
  • Applicable taxes and government levies

Refund Exceptions

Refunds will not be issued in the following cases:

  • Customer fails to produce valid original documents (DL, Government Photo ID) at vehicle handover.
  • Customer is found driving under the influence of alcohol or drugs.
  • Customer allows an unverified co-driver to operate the vehicle.
  • Vehicle is used for commercial, illegal, or unauthorized activities.
  • Customer violates any material term of the rental agreement.

Company-Initiated Cancellation

In the rare event that Kayra Cabs cancels a confirmed booking due to unavoidable operational, technical, or legal circumstances, the customer will be offered an alternative vehicle (subject to availability) or a 100% refund of the booking amount (excluding the non-refundable token, if applicable).

Need Assistance?

If you have any questions regarding your refund status or wish to raise a refund request, please contact the Kayra Cabs customer support team with your booking reference number:

Kayra Cabs
Phone: +91 9899558450
Email: info@kayracabs.com
Website: www.kayracabs.com
Address: D-59 Bharat Vihar, Old Palam Road, Dwarka, New Delhi - 110078