Kayra Cabs

Cancellation Policy

Learn about Kayra Cabs cancellation policy, booking changes, no-show policy, and cancellation terms.

Policy Section

Cancellation Policy

Cancellation Policy

Kayra Cabs provides flexible booking options; however, cancellation requests are subject to the following terms. All cancellation requests must be made before the scheduled vehicle pickup time.

Cancellation Schedule

  • More than 48 Hours Before Scheduled Pickup: Minimum ₹600/- OR 25% of the Booking Amount (whichever is higher) will be deducted. Balance deposit & fare will be refunded.
  • 24 to 48 Hours Before Pickup: Minimum ₹1,200/- OR 30% of the Booking Amount (whichever is higher) will be deducted. Balance deposit & fare will be refunded.
  • Within 24 Hours of Pickup: 1-Day Rental Fare OR 50% of the Booking Amount (whichever is higher) will be deducted. Remaining balance will be refunded.
  • At / After Pickup Time or No-Show: 100% forfeiture of the Booking Amount (No-Show Penalty). The Security Deposit will be refunded; 0% fare refund.

Booking Token

The booking token paid to confirm the reservation is strictly non-refundable in case of cancellation or rescheduling. The token amount will not be adjusted, transferred, or refunded under any circumstance.

No-Show Policy

If the customer comes to claim the vehicle more than 2 hours after the scheduled pickup time, it shall be treated as a “No Show”. The entire booking amount shall be forfeited by the company, the vehicle will not be provided, and a fresh booking will have to be made by the customer. Security deposit will be refunded; 0% fare refund.

Early Vehicle Return

No refund will be provided for unused rental days if the vehicle is returned before the scheduled return date. The customer remains liable for the full booked rental period.

Booking Modifications & Rescheduling

Changes to booking dates, timings, or vehicle type are subject to vehicle availability and approval by Kayra Cabs. Modifications are governed by the following schedule:

  • More than 24 Hours Prior to Pickup: FREE modification (fare difference applies). Full refund for reduced hours.
  • 24 to 3 Hours Prior: Charge of 50% of base fare for reduced hours (capped at ₹3,500).
  • Less than 3 Hours Prior: 100% deduction of base fare for reduced hours (capped at ₹5,000).
  • Start-Time Rescheduling: Free (more than 6 hours prior); ₹200 fee (4 to 6 hours prior); strictly prohibited (less than 4 hours prior).

Refund Processing

Approved refunds (excluding the non-refundable booking token) will be processed within 4 to 7 working days from the date of cancellation confirmation. Security deposits are refunded on the 4th working day post vehicle return, subject to deduction of any outstanding dues, damages, challans, or fuel deficits.

Company-Initiated Cancellation

Kayra Cabs reserves the right to modify, reschedule, or cancel any booking due to unavoidable operational, technical, or legal circumstances. In such cases, the customer will be offered an alternative vehicle (subject to availability) or a full refund of the booking amount.

Contact for Cancellation

To request a cancellation or modification, please contact Kayra Cabs customer support:

Kayra Cabs
Phone: +91 9899558450
Email: info@kayracabs.com
Website: www.kayracabs.com