Privacy Policy
Privacy Policy of Kayra Cabs
At Kayra Cabs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services — including our website, mobile app, self-drive vehicle rentals, and other platforms. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect various types of information to provide and improve our services, including:
Personal Identification Information:
Name, contact details (phone number and email address), residential address, date of birth, gender, and emergency contact details.
KYC & Verification Documents:
Driving License number and expiry, Aadhaar number, Passport, Voter ID, PAN (where applicable), and related identification documents required for rental eligibility and regulatory compliance.
Booking and Trip Details:
Pickup and drop-off locations, travel dates, vehicle preferences, booking history, trip history, mileage logs, fuel records, and handover/return inspection data.
Payment and Billing Information:
Payment method details, transaction history, security deposit records, refund records, and e-challan or penalty deductions. We do not store complete card numbers or CVV on our servers — payment data is processed through PCI-DSS compliant payment gateways.
Vehicle Telematics & GPS Data:
Real-time geographic location, speed, route history, and vehicle diagnostic data collected through GPS/telematics devices installed in our vehicles. This data is used strictly for safety, security, theft recovery, and operational purposes.
Device and Usage Data:
IP address, device type, browser type, operating system, and browsing behaviour on our website or mobile application.
How We Use Your Information
Your information is used for the following purposes:
- Process your bookings, verify your identity, and manage your reservations.
- Conduct KYC verification as required under applicable motor vehicle and rental regulations.
- Facilitate vehicle handover and return, including fuel level, odometer, and damage inspections.
- Monitor vehicle usage via GPS/telematics for safety, security, and theft recovery.
- Process payments, security deposits, refunds, and deductions.
- Communicate with you regarding your bookings, promotions, offers, or service updates.
- Improve our website, mobile application, and personalise your experience.
- Provide customer support and resolve your queries or issues.
- Recover dues, challans, penalties, or damages as per the Rental Agreement.
- Comply with applicable legal obligations and enforce our terms and conditions.
Sharing Your Data
We value your privacy and do not sell or rent your personal information to third parties.
However, we may share your information in the following situations:
Service Providers:
Trusted third-party vendors who assist with payment processing, vehicle maintenance, customer support, technology infrastructure, insurance, towing, and other business operations.
Legal & Government Authorities:
When required by applicable law, legal process, traffic authorities, police, courts, or to protect our rights, property, customers, or public safety. This includes sharing vehicle telematics data to investigate theft, accidents, or traffic violations.
Insurance Partners:
In the event of an accident, damage, or insurance claim, relevant trip and driver data may be shared with our insurance partners for claim processing.
Business Transfers:
In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption technologies (SSL/TLS), access controls, and regular security monitoring. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations. In particular:
- KYC documents are retained as per statutory requirements under applicable motor vehicle and tax laws.
- Trip, telematics, and inspection data are retained for operational, insurance, and dispute-resolution purposes.
- Payment and billing records are retained as required under Indian tax and accounting laws.
Once your information is no longer required, it is securely deleted, anonymised, or disposed of using appropriate security measures.
Your Rights and Choices
You have certain rights regarding your personal information, including:
Access:
Request a copy of the personal information we hold about you.
Correction:
Request correction or update of inaccurate or incomplete personal information.
Deletion:
Request deletion of your personal information, subject to applicable legal, KYC, tax, and regulatory retention requirements.
Opt-Out:
You may opt out of receiving promotional emails or marketing communications by following the unsubscribe instructions included in our emails or by contacting our customer support team. Please note that transactional and booking-related communications cannot be opted out of while you hold an active booking.
Cookies & Tracking Technologies
Our website and mobile app use cookies, pixels, and similar tracking technologies to enhance user experience, analyse traffic, remember preferences, and support marketing efforts. You may control or disable cookies through your browser settings; however, some features of our services may not function properly without them.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.
Compliance with Indian Laws
We process personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (to the extent notified). Where our services involve cross-border data transfers, we take reasonable steps to ensure your data receives an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.
Grievance Officer / Contact Us
If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal information, please contact our Grievance Officer:
Kayra Cabs — Grievance Officer
D-59 Bharat Vihar, Old Palam Road, Dwarka, New Delhi - 110078
Phone: +91 9899558450
Email: info@kayracabs.com
Website: www.kayracabs.com
We will endeavour to acknowledge and resolve your grievance within a reasonable timeframe, in accordance with applicable laws.